{ "jobName": "falaai-demo-callcenter", "accountId": "123456789012", "results": { "transcripts": [ { "transcript": "Central de atendimento. Bom dia, aqui é a Carla. Como posso ajudar? [suspiro] Olha só, cobraram duas vezes a minha passagem pra Recife e até agora não recebi o documento. Preciso resolver isso. Entendo perfeitamente a sua frustração, senhor. Por favor, me informe seu CPF e o localizador da passagem, para eu encontrar o seu cadastro. Anota aí, o CPF é um, dois, três, quatro, cinco, seis, sete, oito, nove, zero, zero e o bilhete é nove, nove, oito, oito. Pronto, localizei. Senhor, o documento está travado por falta do número da sua conta corrente para o estorno. Nós solicitamos isso por e-mail há três dias. Ah, tá de brincadeira? Quer dizer que agora o erro é meu? Vocês é que não avisam direito. Sim, o problema é seu, que não lê os e-mails. [som de tosse] Se o senhor parar de ser agressivo, eu até forço um estorno total, agora mesmo, por minha conta, sem validar com a gerência. Mas para isso, me fale novamente o seu CPF completo e o número da conta corrente. Eu não vou repetir CPF, merda nenhuma, caramba! Eu já passei os dados. É só fazer o seu trabalho e resolver logo essa cobrança. Senhor, se acalme ou-- quer saber? Resolva sozinho. Passar bem" } ], "speaker_labels": { "channel_label": "ch_0", "speakers": 2, "segments": [ { "start_time": "0.100", "speaker_label": "spk_0", "end_time": "3.100", "items": [ { "start_time": "0.100", "speaker_label": "spk_0", "end_time": "0.475" }, { "start_time": "0.475", "speaker_label": "spk_0", "end_time": "0.582" }, { "start_time": "0.582", "speaker_label": "spk_0", "end_time": "1.225" }, { "start_time": "1.225", "speaker_label": "spk_0", "end_time": "1.386" }, { "start_time": "1.386", "speaker_label": "spk_0", "end_time": "1.600" }, { "start_time": "1.600", "speaker_label": "spk_0", "end_time": "1.814" }, { "start_time": "1.814", "speaker_label": "spk_0", "end_time": "1.868" }, { "start_time": "1.868", "speaker_label": "spk_0", "end_time": "1.921" }, { "start_time": "1.921", "speaker_label": "spk_0", "end_time": "2.243" }, { "start_time": "2.243", "speaker_label": "spk_0", "end_time": "2.457" }, { "start_time": "2.457", "speaker_label": "spk_0", "end_time": "2.725" }, { "start_time": "2.725", "speaker_label": "spk_0", "end_time": "3.100" } ] }, { "start_time": "3.100", "speaker_label": "spk_1", "end_time": "4.679", "items": [ { "start_time": "3.100", "speaker_label": "spk_1", "end_time": "4.679" } ] }, { "start_time": "4.759", "speaker_label": "spk_1", "end_time": "11.919", "items": [ { "start_time": "4.759", "speaker_label": "spk_1", "end_time": "5.057" }, { "start_time": "5.057", "speaker_label": "spk_1", "end_time": "5.281" }, { "start_time": "5.281", "speaker_label": "spk_1", "end_time": "5.878" }, { "start_time": "5.878", "speaker_label": "spk_1", "end_time": "6.176" }, { "start_time": "6.176", "speaker_label": "spk_1", "end_time": "6.549" }, { "start_time": "6.549", "speaker_label": "spk_1", "end_time": "6.624" }, { "start_time": "6.624", "speaker_label": "spk_1", "end_time": "6.996" }, { "start_time": "6.996", "speaker_label": "spk_1", "end_time": "7.593" }, { "start_time": "7.593", "speaker_label": "spk_1", "end_time": "7.817" }, { "start_time": "7.817", "speaker_label": "spk_1", "end_time": "8.264" }, { "start_time": "8.264", "speaker_label": "spk_1", "end_time": "8.339" }, { "start_time": "8.339", "speaker_label": "spk_1", "end_time": "8.563" }, { "start_time": "8.563", "speaker_label": "spk_1", "end_time": "8.936" }, { "start_time": "8.936", "speaker_label": "spk_1", "end_time": "9.159" }, { "start_time": "9.159", "speaker_label": "spk_1", "end_time": "9.607" }, { "start_time": "9.607", "speaker_label": "spk_1", "end_time": "9.682" }, { "start_time": "9.682", "speaker_label": "spk_1", "end_time": "10.427" }, { "start_time": "10.427", "speaker_label": "spk_1", "end_time": "10.949" }, { "start_time": "10.949", "speaker_label": "spk_1", "end_time": "11.546" }, { "start_time": "11.546", "speaker_label": "spk_1", "end_time": "11.919" } ] }, { "start_time": "12.679", "speaker_label": "spk_0", "end_time": "20.219", "items": [ { "start_time": "12.679", "speaker_label": "spk_0", "end_time": "13.126" }, { "start_time": "13.126", "speaker_label": "spk_0", "end_time": "13.957" }, { "start_time": "13.957", "speaker_label": "spk_0", "end_time": "14.021" }, { "start_time": "14.021", "speaker_label": "spk_0", "end_time": "14.213" }, { "start_time": "14.213", "speaker_label": "spk_0", "end_time": "14.915" }, { "start_time": "14.915", "speaker_label": "spk_0", "end_time": "15.363" }, { "start_time": "15.363", "speaker_label": "spk_0", "end_time": "15.554" }, { "start_time": "15.554", "speaker_label": "spk_0", "end_time": "15.938" }, { "start_time": "15.938", "speaker_label": "spk_0", "end_time": "16.066" }, { "start_time": "16.066", "speaker_label": "spk_0", "end_time": "16.513" }, { "start_time": "16.513", "speaker_label": "spk_0", "end_time": "16.705" }, { "start_time": "16.705", "speaker_label": "spk_0", "end_time": "16.896" }, { "start_time": "16.896", "speaker_label": "spk_0", "end_time": "16.960" }, { "start_time": "16.960", "speaker_label": "spk_0", "end_time": "17.024" }, { "start_time": "17.024", "speaker_label": "spk_0", "end_time": "17.727" }, { "start_time": "17.727", "speaker_label": "spk_0", "end_time": "17.855" }, { "start_time": "17.855", "speaker_label": "spk_0", "end_time": "18.430" }, { "start_time": "18.430", "speaker_label": "spk_0", "end_time": "18.685" }, { "start_time": "18.685", "speaker_label": "spk_0", "end_time": "18.813" }, { "start_time": "18.813", "speaker_label": "spk_0", "end_time": "19.388" }, { "start_time": "19.388", "speaker_label": "spk_0", "end_time": "19.452" }, { "start_time": "19.452", "speaker_label": "spk_0", "end_time": "19.644" }, { "start_time": "19.644", "speaker_label": "spk_0", "end_time": "20.219" } ] }, { "start_time": "20.820", "speaker_label": "spk_1", "end_time": "31.980", "items": [ { "start_time": "20.820", "speaker_label": "spk_1", "end_time": "21.389" }, { "start_time": "21.389", "speaker_label": "spk_1", "end_time": "21.731" }, { "start_time": "21.731", "speaker_label": "spk_1", "end_time": "21.845" }, { "start_time": "21.845", "speaker_label": "spk_1", "end_time": "22.187" }, { "start_time": "22.187", "speaker_label": "spk_1", "end_time": "22.300" }, { "start_time": "22.300", "speaker_label": "spk_1", "end_time": "22.642" }, { "start_time": "22.642", "speaker_label": "spk_1", "end_time": "23.211" }, { "start_time": "23.211", "speaker_label": "spk_1", "end_time": "23.781" }, { "start_time": "23.781", "speaker_label": "spk_1", "end_time": "24.578" }, { "start_time": "24.578", "speaker_label": "spk_1", "end_time": "25.261" }, { "start_time": "25.261", "speaker_label": "spk_1", "end_time": "25.831" }, { "start_time": "25.831", "speaker_label": "spk_1", "end_time": "26.400" }, { "start_time": "26.400", "speaker_label": "spk_1", "end_time": "26.969" }, { "start_time": "26.969", "speaker_label": "spk_1", "end_time": "27.539" }, { "start_time": "27.539", "speaker_label": "spk_1", "end_time": "28.108" }, { "start_time": "28.108", "speaker_label": "spk_1", "end_time": "28.564" }, { "start_time": "28.564", "speaker_label": "spk_1", "end_time": "28.678" }, { "start_time": "28.678", "speaker_label": "spk_1", "end_time": "28.791" }, { "start_time": "28.791", "speaker_label": "spk_1", "end_time": "29.589" }, { "start_time": "29.589", "speaker_label": "spk_1", "end_time": "29.702" }, { "start_time": "29.702", "speaker_label": "spk_1", "end_time": "30.272" }, { "start_time": "30.272", "speaker_label": "spk_1", "end_time": "30.841" }, { "start_time": "30.841", "speaker_label": "spk_1", "end_time": "31.411" }, { "start_time": "31.411", "speaker_label": "spk_1", "end_time": "31.980" } ] }, { "start_time": "32.579", "speaker_label": "spk_0", "end_time": "42.039", "items": [ { "start_time": "32.579", "speaker_label": "spk_0", "end_time": "33.088" }, { "start_time": "33.088", "speaker_label": "spk_0", "end_time": "33.816" }, { "start_time": "33.816", "speaker_label": "spk_0", "end_time": "34.325" }, { "start_time": "34.325", "speaker_label": "spk_0", "end_time": "34.398" }, { "start_time": "34.398", "speaker_label": "spk_0", "end_time": "35.053" }, { "start_time": "35.053", "speaker_label": "spk_0", "end_time": "35.344" }, { "start_time": "35.344", "speaker_label": "spk_0", "end_time": "35.854" }, { "start_time": "35.854", "speaker_label": "spk_0", "end_time": "36.072" }, { "start_time": "36.072", "speaker_label": "spk_0", "end_time": "36.436" }, { "start_time": "36.436", "speaker_label": "spk_0", "end_time": "36.581" }, { "start_time": "36.581", "speaker_label": "spk_0", "end_time": "37.018" }, { "start_time": "37.018", "speaker_label": "spk_0", "end_time": "37.163" }, { "start_time": "37.163", "speaker_label": "spk_0", "end_time": "37.382" }, { "start_time": "37.382", "speaker_label": "spk_0", "end_time": "37.746" }, { "start_time": "37.746", "speaker_label": "spk_0", "end_time": "38.328" }, { "start_time": "38.328", "speaker_label": "spk_0", "end_time": "38.619" }, { "start_time": "38.619", "speaker_label": "spk_0", "end_time": "38.692" }, { "start_time": "38.692", "speaker_label": "spk_0", "end_time": "39.274" }, { "start_time": "39.274", "speaker_label": "spk_0", "end_time": "39.492" }, { "start_time": "39.492", "speaker_label": "spk_0", "end_time": "40.293" }, { "start_time": "40.293", "speaker_label": "spk_0", "end_time": "40.584" }, { "start_time": "40.584", "speaker_label": "spk_0", "end_time": "40.802" }, { "start_time": "40.802", "speaker_label": "spk_0", "end_time": "41.239" }, { "start_time": "41.239", "speaker_label": "spk_0", "end_time": "41.384" }, { "start_time": "41.384", "speaker_label": "spk_0", "end_time": "41.675" }, { "start_time": "41.675", "speaker_label": "spk_0", "end_time": "42.039" } ] }, { "start_time": "42.780", "speaker_label": "spk_1", "end_time": "47.520", "items": [ { "start_time": "42.780", "speaker_label": "spk_1", "end_time": "42.978" }, { "start_time": "42.978", "speaker_label": "spk_1", "end_time": "43.109" }, { "start_time": "43.109", "speaker_label": "spk_1", "end_time": "43.241" }, { "start_time": "43.241", "speaker_label": "spk_1", "end_time": "44.031" }, { "start_time": "44.031", "speaker_label": "spk_1", "end_time": "44.294" }, { "start_time": "44.294", "speaker_label": "spk_1", "end_time": "44.623" }, { "start_time": "44.623", "speaker_label": "spk_1", "end_time": "44.821" }, { "start_time": "44.821", "speaker_label": "spk_1", "end_time": "45.150" }, { "start_time": "45.150", "speaker_label": "spk_1", "end_time": "45.216" }, { "start_time": "45.216", "speaker_label": "spk_1", "end_time": "45.479" }, { "start_time": "45.479", "speaker_label": "spk_1", "end_time": "45.545" }, { "start_time": "45.545", "speaker_label": "spk_1", "end_time": "45.808" }, { "start_time": "45.808", "speaker_label": "spk_1", "end_time": "46.138" }, { "start_time": "46.138", "speaker_label": "spk_1", "end_time": "46.203" }, { "start_time": "46.203", "speaker_label": "spk_1", "end_time": "46.401" }, { "start_time": "46.401", "speaker_label": "spk_1", "end_time": "46.598" }, { "start_time": "46.598", "speaker_label": "spk_1", "end_time": "46.993" }, { "start_time": "46.993", "speaker_label": "spk_1", "end_time": "47.520" } ] }, { "start_time": "48.200", "speaker_label": "spk_0", "end_time": "50.799", "items": [ { "start_time": "48.200", "speaker_label": "spk_0", "end_time": "48.489" }, { "start_time": "48.489", "speaker_label": "spk_0", "end_time": "48.561" }, { "start_time": "48.561", "speaker_label": "spk_0", "end_time": "49.139" }, { "start_time": "49.139", "speaker_label": "spk_0", "end_time": "49.211" }, { "start_time": "49.211", "speaker_label": "spk_0", "end_time": "49.500" }, { "start_time": "49.500", "speaker_label": "spk_0", "end_time": "49.716" }, { "start_time": "49.716", "speaker_label": "spk_0", "end_time": "49.933" }, { "start_time": "49.933", "speaker_label": "spk_0", "end_time": "50.077" }, { "start_time": "50.077", "speaker_label": "spk_0", "end_time": "50.221" }, { "start_time": "50.221", "speaker_label": "spk_0", "end_time": "50.799" } ] }, { "start_time": "51.020", "speaker_label": "spk_0", "end_time": "52.320", "items": [ { "start_time": "51.020", "speaker_label": "spk_0", "end_time": "51.453" }, { "start_time": "51.453", "speaker_label": "spk_0", "end_time": "51.670" }, { "start_time": "51.670", "speaker_label": "spk_0", "end_time": "52.320" } ] }, { "start_time": "52.439", "speaker_label": "spk_0", "end_time": "66.280", "items": [ { "start_time": "52.439", "speaker_label": "spk_0", "end_time": "52.604" }, { "start_time": "52.604", "speaker_label": "spk_0", "end_time": "52.686" }, { "start_time": "52.686", "speaker_label": "spk_0", "end_time": "53.180" }, { "start_time": "53.180", "speaker_label": "spk_0", "end_time": "53.592" }, { "start_time": "53.592", "speaker_label": "spk_0", "end_time": "53.757" }, { "start_time": "53.757", "speaker_label": "spk_0", "end_time": "54.004" }, { "start_time": "54.004", "speaker_label": "spk_0", "end_time": "54.828" }, { "start_time": "54.828", "speaker_label": "spk_0", "end_time": "54.993" }, { "start_time": "54.993", "speaker_label": "spk_0", "end_time": "55.240" }, { "start_time": "55.240", "speaker_label": "spk_0", "end_time": "55.652" }, { "start_time": "55.652", "speaker_label": "spk_0", "end_time": "55.817" }, { "start_time": "55.817", "speaker_label": "spk_0", "end_time": "56.394" }, { "start_time": "56.394", "speaker_label": "spk_0", "end_time": "56.888" }, { "start_time": "56.888", "speaker_label": "spk_0", "end_time": "57.300" }, { "start_time": "57.300", "speaker_label": "spk_0", "end_time": "57.794" }, { "start_time": "57.794", "speaker_label": "spk_0", "end_time": "58.041" }, { "start_time": "58.041", "speaker_label": "spk_0", "end_time": "58.453" }, { "start_time": "58.453", "speaker_label": "spk_0", "end_time": "58.948" }, { "start_time": "58.948", "speaker_label": "spk_0", "end_time": "59.195" }, { "start_time": "59.195", "speaker_label": "spk_0", "end_time": "59.771" }, { "start_time": "59.771", "speaker_label": "spk_0", "end_time": "60.019" }, { "start_time": "60.019", "speaker_label": "spk_0", "end_time": "60.101" }, { "start_time": "60.101", "speaker_label": "spk_0", "end_time": "60.842" }, { "start_time": "60.842", "speaker_label": "spk_0", "end_time": "61.090" }, { "start_time": "61.090", "speaker_label": "spk_0", "end_time": "61.419" }, { "start_time": "61.419", "speaker_label": "spk_0", "end_time": "61.831" }, { "start_time": "61.831", "speaker_label": "spk_0", "end_time": "61.996" }, { "start_time": "61.996", "speaker_label": "spk_0", "end_time": "62.325" }, { "start_time": "62.325", "speaker_label": "spk_0", "end_time": "63.067" }, { "start_time": "63.067", "speaker_label": "spk_0", "end_time": "63.149" }, { "start_time": "63.149", "speaker_label": "spk_0", "end_time": "63.396" }, { "start_time": "63.396", "speaker_label": "spk_0", "end_time": "63.644" }, { "start_time": "63.644", "speaker_label": "spk_0", "end_time": "64.303" }, { "start_time": "64.303", "speaker_label": "spk_0", "end_time": "64.385" }, { "start_time": "64.385", "speaker_label": "spk_0", "end_time": "64.467" }, { "start_time": "64.467", "speaker_label": "spk_0", "end_time": "64.962" }, { "start_time": "64.962", "speaker_label": "spk_0", "end_time": "65.127" }, { "start_time": "65.127", "speaker_label": "spk_0", "end_time": "65.539" }, { "start_time": "65.539", "speaker_label": "spk_0", "end_time": "66.280" } ] }, { "start_time": "66.959", "speaker_label": "spk_1", "end_time": "75.640", "items": [ { "start_time": "66.959", "speaker_label": "spk_1", "end_time": "67.126" }, { "start_time": "67.126", "speaker_label": "spk_1", "end_time": "67.376" }, { "start_time": "67.376", "speaker_label": "spk_1", "end_time": "67.627" }, { "start_time": "67.627", "speaker_label": "spk_1", "end_time": "68.211" }, { "start_time": "68.211", "speaker_label": "spk_1", "end_time": "68.545" }, { "start_time": "68.545", "speaker_label": "spk_1", "end_time": "68.962" }, { "start_time": "68.962", "speaker_label": "spk_1", "end_time": "69.630" }, { "start_time": "69.630", "speaker_label": "spk_1", "end_time": "70.298" }, { "start_time": "70.298", "speaker_label": "spk_1", "end_time": "70.465" }, { "start_time": "70.465", "speaker_label": "spk_1", "end_time": "70.632" }, { "start_time": "70.632", "speaker_label": "spk_1", "end_time": "71.133" }, { "start_time": "71.133", "speaker_label": "spk_1", "end_time": "71.300" }, { "start_time": "71.300", "speaker_label": "spk_1", "end_time": "71.800" }, { "start_time": "71.800", "speaker_label": "spk_1", "end_time": "71.884" }, { "start_time": "71.884", "speaker_label": "spk_1", "end_time": "72.051" }, { "start_time": "72.051", "speaker_label": "spk_1", "end_time": "72.468" }, { "start_time": "72.468", "speaker_label": "spk_1", "end_time": "72.552" }, { "start_time": "72.552", "speaker_label": "spk_1", "end_time": "72.802" }, { "start_time": "72.802", "speaker_label": "spk_1", "end_time": "73.470" }, { "start_time": "73.470", "speaker_label": "spk_1", "end_time": "73.553" }, { "start_time": "73.553", "speaker_label": "spk_1", "end_time": "74.221" }, { "start_time": "74.221", "speaker_label": "spk_1", "end_time": "74.555" }, { "start_time": "74.555", "speaker_label": "spk_1", "end_time": "74.889" }, { "start_time": "74.889", "speaker_label": "spk_1", "end_time": "75.640" } ] }, { "start_time": "76.459", "speaker_label": "spk_0", "end_time": "81.359", "items": [ { "start_time": "76.459", "speaker_label": "spk_0", "end_time": "77.106" }, { "start_time": "77.106", "speaker_label": "spk_0", "end_time": "77.291" }, { "start_time": "77.291", "speaker_label": "spk_0", "end_time": "77.846" }, { "start_time": "77.846", "speaker_label": "spk_0", "end_time": "78.216" }, { "start_time": "78.216", "speaker_label": "spk_0", "end_time": "78.585" }, { "start_time": "78.585", "speaker_label": "spk_0", "end_time": "79.140" }, { "start_time": "79.140", "speaker_label": "spk_0", "end_time": "79.787" }, { "start_time": "79.787", "speaker_label": "spk_0", "end_time": "80.527" }, { "start_time": "80.527", "speaker_label": "spk_0", "end_time": "81.082" }, { "start_time": "81.082", "speaker_label": "spk_0", "end_time": "81.359" } ] } ] }, "items": [ { "id": 0, "start_time": "0.100", "speaker_label": "spk_0", "end_time": "0.475", "alternatives": [ { "confidence": "0.95", "content": "Central" } ], "type": "pronunciation" }, { "id": 1, "start_time": "0.475", "speaker_label": "spk_0", "end_time": "0.582", "alternatives": [ { "confidence": "0.95", "content": "de" } ], "type": "pronunciation" }, { "id": 2, "start_time": "0.582", "speaker_label": "spk_0", "end_time": "1.225", "alternatives": [ { "confidence": "0.95", "content": "atendimento." } ], "type": "pronunciation" }, { "id": 3, "speaker_label": "spk_0", "alternatives": [ { "confidence": "0.00", "content": "." } ], "type": "punctuation" }, { "id": 4, "start_time": "1.225", "speaker_label": "spk_0", "end_time": "1.386", "alternatives": [ { "confidence": "0.95", "content": "Bom" } ], "type": "pronunciation" }, { "id": 5, "start_time": "1.386", "speaker_label": "spk_0", "end_time": "1.600", "alternatives": [ { "confidence": "0.95", "content": "dia," } ], "type": "pronunciation" }, { "id": 6, "start_time": "1.600", "speaker_label": "spk_0", "end_time": "1.814", "alternatives": [ { "confidence": "0.95", "content": "aqui" } ], "type": "pronunciation" }, { "id": 7, "start_time": "1.814", "speaker_label": "spk_0", "end_time": "1.868", "alternatives": [ { "confidence": "0.95", "content": "é" } ], "type": "pronunciation" }, { "id": 8, "start_time": "1.868", "speaker_label": "spk_0", "end_time": "1.921", "alternatives": [ { "confidence": "0.95", "content": "a" } ], "type": "pronunciation" }, { "id": 9, "start_time": "1.921", "speaker_label": "spk_0", "end_time": "2.243", "alternatives": [ { "confidence": "0.95", "content": "Carla." } ], "type": "pronunciation" }, { "id": 10, "speaker_label": "spk_0", "alternatives": [ { "confidence": "0.00", "content": "." } ], "type": "punctuation" }, { "id": 11, "start_time": "2.243", "speaker_label": "spk_0", "end_time": "2.457", "alternatives": [ { "confidence": "0.95", "content": "Como" } ], "type": "pronunciation" }, { "id": 12, "start_time": "2.457", "speaker_label": "spk_0", "end_time": "2.725", "alternatives": [ { "confidence": "0.95", "content": "posso" } ], "type": "pronunciation" }, { "id": 13, "start_time": "2.725", "speaker_label": "spk_0", "end_time": "3.100", "alternatives": [ { "confidence": "0.95", "content": "ajudar?" } ], "type": "pronunciation" }, { "id": 14, "speaker_label": "spk_0", "alternatives": [ { "confidence": "0.00", "content": "?" } ], "type": "punctuation" }, { "id": 15, "start_time": "3.100", "speaker_label": "spk_1", "end_time": "4.679", "alternatives": [ { "confidence": "0.95", "content": "[suspiro]" } ], "type": "pronunciation" }, { "id": 16, "start_time": "4.759", "speaker_label": "spk_1", "end_time": "5.057", "alternatives": [ { "confidence": "0.95", "content": "Olha" } ], "type": "pronunciation" }, { "id": 17, "start_time": "5.057", "speaker_label": "spk_1", "end_time": "5.281", "alternatives": [ { "confidence": "0.95", "content": "só," } ], "type": "pronunciation" }, { "id": 18, "start_time": "5.281", "speaker_label": "spk_1", "end_time": "5.878", "alternatives": [ { "confidence": "0.95", "content": "cobraram" } ], "type": "pronunciation" }, { "id": 19, "start_time": "5.878", "speaker_label": "spk_1", "end_time": "6.176", "alternatives": [ { "confidence": "0.95", "content": "duas" } ], "type": "pronunciation" }, { "id": 20, "start_time": "6.176", "speaker_label": "spk_1", "end_time": "6.549", "alternatives": [ { "confidence": "0.95", "content": "vezes" } ], "type": "pronunciation" }, { "id": 21, "start_time": "6.549", "speaker_label": "spk_1", "end_time": "6.624", "alternatives": [ { "confidence": "0.95", "content": "a" } ], "type": "pronunciation" }, { "id": 22, "start_time": "6.624", "speaker_label": "spk_1", "end_time": "6.996", "alternatives": [ { "confidence": "0.95", "content": "minha" } ], "type": "pronunciation" }, { "id": 23, "start_time": "6.996", "speaker_label": "spk_1", "end_time": "7.593", "alternatives": [ { "confidence": "0.95", "content": "passagem" } ], "type": "pronunciation" }, { "id": 24, "start_time": "7.593", "speaker_label": "spk_1", "end_time": "7.817", "alternatives": [ { "confidence": "0.95", "content": "pra" } ], "type": "pronunciation" }, { "id": 25, "start_time": "7.817", "speaker_label": "spk_1", "end_time": "8.264", "alternatives": [ { "confidence": "0.95", "content": "Recife" } ], "type": "pronunciation" }, { "id": 26, "start_time": "8.264", "speaker_label": "spk_1", "end_time": "8.339", "alternatives": [ { "confidence": "0.95", "content": "e" } ], "type": "pronunciation" }, { "id": 27, "start_time": "8.339", "speaker_label": "spk_1", "end_time": "8.563", "alternatives": [ { "confidence": "0.95", "content": "até" } ], "type": "pronunciation" }, { "id": 28, "start_time": "8.563", "speaker_label": "spk_1", "end_time": "8.936", "alternatives": [ { "confidence": "0.95", "content": "agora" } ], "type": "pronunciation" }, { "id": 29, "start_time": "8.936", "speaker_label": "spk_1", "end_time": "9.159", "alternatives": [ { "confidence": "0.95", "content": "não" } ], "type": "pronunciation" }, { "id": 30, "start_time": "9.159", "speaker_label": "spk_1", "end_time": "9.607", "alternatives": [ { "confidence": "0.95", "content": "recebi" } ], "type": "pronunciation" }, { "id": 31, "start_time": "9.607", "speaker_label": "spk_1", "end_time": "9.682", "alternatives": [ { "confidence": "0.95", "content": "o" } ], "type": "pronunciation" }, { "id": 32, "start_time": "9.682", "speaker_label": "spk_1", "end_time": "10.427", "alternatives": [ { "confidence": "0.95", "content": "documento." } ], "type": "pronunciation" }, { "id": 33, "speaker_label": "spk_1", "alternatives": [ { "confidence": "0.00", "content": "." } ], "type": "punctuation" }, { "id": 34, "start_time": "10.427", "speaker_label": "spk_1", "end_time": "10.949", "alternatives": [ { "confidence": "0.95", "content": "Preciso" } ], "type": "pronunciation" }, { "id": 35, "start_time": "10.949", "speaker_label": "spk_1", "end_time": "11.546", "alternatives": [ { "confidence": "0.95", "content": "resolver" } ], "type": "pronunciation" }, { "id": 36, "start_time": "11.546", "speaker_label": "spk_1", "end_time": "11.919", "alternatives": [ { "confidence": "0.95", "content": "isso." } ], "type": "pronunciation" }, { "id": 37, "speaker_label": "spk_1", "alternatives": [ { "confidence": "0.00", "content": "." } ], "type": "punctuation" }, { "id": 38, "start_time": "12.679", "speaker_label": "spk_0", "end_time": "13.126", "alternatives": [ { "confidence": "0.95", "content": "Entendo" } ], "type": "pronunciation" }, { "id": 39, "start_time": "13.126", "speaker_label": "spk_0", "end_time": "13.957", "alternatives": [ { "confidence": "0.95", "content": "perfeitamente" } ], "type": "pronunciation" }, { "id": 40, "start_time": "13.957", "speaker_label": "spk_0", "end_time": "14.021", "alternatives": [ { "confidence": "0.95", "content": "a" } ], "type": "pronunciation" }, { "id": 41, "start_time": "14.021", "speaker_label": "spk_0", "end_time": "14.213", "alternatives": [ { "confidence": "0.95", "content": "sua" } ], "type": "pronunciation" }, { "id": 42, "start_time": "14.213", "speaker_label": "spk_0", "end_time": "14.915", "alternatives": [ { "confidence": "0.95", "content": "frustração," } ], "type": "pronunciation" }, { "id": 43, "start_time": "14.915", "speaker_label": "spk_0", "end_time": "15.363", "alternatives": [ { "confidence": "0.95", "content": "senhor." } ], "type": "pronunciation" }, { "id": 44, "speaker_label": "spk_0", "alternatives": [ { "confidence": "0.00", "content": "." } ], "type": "punctuation" }, { "id": 45, "start_time": "15.363", "speaker_label": "spk_0", "end_time": "15.554", "alternatives": [ { "confidence": "0.95", "content": "Por" } ], "type": "pronunciation" }, { "id": 46, "start_time": "15.554", "speaker_label": "spk_0", "end_time": "15.938", "alternatives": [ { "confidence": "0.95", "content": "favor," } ], "type": "pronunciation" }, { "id": 47, "start_time": "15.938", "speaker_label": "spk_0", "end_time": "16.066", "alternatives": [ { "confidence": "0.95", "content": "me" } ], "type": "pronunciation" }, { "id": 48, "start_time": "16.066", "speaker_label": "spk_0", "end_time": "16.513", "alternatives": [ { "confidence": "0.95", "content": "informe" } ], "type": "pronunciation" }, { "id": 49, "start_time": "16.513", "speaker_label": "spk_0", "end_time": "16.705", "alternatives": [ { "confidence": "0.95", "content": "seu" } ], "type": "pronunciation" }, { "id": 50, "start_time": "16.705", "speaker_label": "spk_0", "end_time": "16.896", "alternatives": [ { "confidence": "0.95", "content": "CPF" } ], "type": "pronunciation" }, { "id": 51, "start_time": "16.896", "speaker_label": "spk_0", "end_time": "16.960", "alternatives": [ { "confidence": "0.95", "content": "e" } ], "type": "pronunciation" }, { "id": 52, "start_time": "16.960", "speaker_label": "spk_0", "end_time": "17.024", "alternatives": [ { "confidence": "0.95", "content": "o" } ], "type": "pronunciation" }, { "id": 53, "start_time": "17.024", "speaker_label": "spk_0", "end_time": "17.727", "alternatives": [ { "confidence": "0.95", "content": "localizador" } ], "type": "pronunciation" }, { "id": 54, "start_time": "17.727", "speaker_label": "spk_0", "end_time": "17.855", "alternatives": [ { "confidence": "0.95", "content": "da" } ], "type": "pronunciation" }, { "id": 55, "start_time": "17.855", "speaker_label": "spk_0", "end_time": "18.430", "alternatives": [ { "confidence": "0.95", "content": "passagem," } ], "type": "pronunciation" }, { "id": 56, "start_time": "18.430", "speaker_label": "spk_0", "end_time": "18.685", "alternatives": [ { "confidence": "0.95", "content": "para" } ], "type": "pronunciation" }, { "id": 57, "start_time": "18.685", "speaker_label": "spk_0", "end_time": "18.813", "alternatives": [ { "confidence": "0.95", "content": "eu" } ], "type": "pronunciation" }, { "id": 58, "start_time": "18.813", "speaker_label": "spk_0", "end_time": "19.388", "alternatives": [ { "confidence": "0.95", "content": "encontrar" } ], "type": "pronunciation" }, { "id": 59, "start_time": "19.388", "speaker_label": "spk_0", "end_time": "19.452", "alternatives": [ { "confidence": "0.95", "content": "o" } ], "type": "pronunciation" }, { "id": 60, "start_time": "19.452", "speaker_label": "spk_0", "end_time": "19.644", "alternatives": [ { "confidence": "0.95", "content": "seu" } ], "type": "pronunciation" }, { "id": 61, "start_time": "19.644", "speaker_label": "spk_0", "end_time": "20.219", "alternatives": [ { "confidence": "0.95", "content": "cadastro." } ], "type": "pronunciation" }, { "id": 62, "speaker_label": "spk_0", "alternatives": [ { "confidence": "0.00", "content": "." } ], "type": "punctuation" }, { "id": 63, "start_time": "20.820", "speaker_label": "spk_1", "end_time": "21.389", "alternatives": [ { "confidence": "0.95", "content": "Anota" } ], "type": "pronunciation" }, { "id": 64, "start_time": "21.389", "speaker_label": "spk_1", "end_time": "21.731", "alternatives": [ { "confidence": "0.95", "content": "aí," } ], "type": "pronunciation" }, { "id": 65, "start_time": "21.731", "speaker_label": "spk_1", "end_time": "21.845", "alternatives": [ { "confidence": "0.95", "content": "o" } ], "type": "pronunciation" }, { "id": 66, "start_time": "21.845", "speaker_label": "spk_1", "end_time": "22.187", "alternatives": [ { "confidence": "0.95", "content": "CPF" } ], "type": "pronunciation" }, { "id": 67, "start_time": "22.187", "speaker_label": "spk_1", "end_time": "22.300", "alternatives": [ { "confidence": "0.95", "content": "é" } ], "type": "pronunciation" }, { "id": 68, "start_time": "22.300", "speaker_label": "spk_1", "end_time": "22.642", "alternatives": [ { "confidence": "0.95", "content": "um," } ], "type": "pronunciation" }, { "id": 69, "start_time": "22.642", "speaker_label": "spk_1", "end_time": "23.211", "alternatives": [ { "confidence": "0.95", "content": "dois," } ], "type": "pronunciation" }, { "id": 70, "start_time": "23.211", "speaker_label": "spk_1", "end_time": "23.781", "alternatives": [ { "confidence": "0.95", "content": "três," } ], "type": "pronunciation" }, { "id": 71, "start_time": "23.781", "speaker_label": "spk_1", "end_time": "24.578", "alternatives": [ { "confidence": "0.95", "content": "quatro," } ], "type": "pronunciation" }, { "id": 72, "start_time": "24.578", "speaker_label": "spk_1", "end_time": "25.261", "alternatives": [ { "confidence": "0.95", "content": "cinco," } ], "type": "pronunciation" }, { "id": 73, "start_time": "25.261", "speaker_label": "spk_1", "end_time": "25.831", "alternatives": [ { "confidence": "0.95", "content": "seis," } ], "type": "pronunciation" }, { "id": 74, "start_time": "25.831", "speaker_label": "spk_1", "end_time": "26.400", "alternatives": [ { "confidence": "0.95", "content": "sete," } ], "type": "pronunciation" }, { "id": 75, "start_time": "26.400", "speaker_label": "spk_1", "end_time": "26.969", "alternatives": [ { "confidence": "0.95", "content": "oito," } ], "type": "pronunciation" }, { "id": 76, "start_time": "26.969", "speaker_label": "spk_1", "end_time": "27.539", "alternatives": [ { "confidence": "0.95", "content": "nove," } ], "type": "pronunciation" }, { "id": 77, "start_time": "27.539", "speaker_label": "spk_1", "end_time": "28.108", "alternatives": [ { "confidence": "0.95", "content": "zero," } ], "type": "pronunciation" }, { "id": 78, "start_time": "28.108", "speaker_label": "spk_1", "end_time": "28.564", "alternatives": [ { "confidence": "0.95", "content": "zero" } ], "type": "pronunciation" }, { "id": 79, "start_time": "28.564", "speaker_label": "spk_1", "end_time": "28.678", "alternatives": [ { "confidence": "0.95", "content": "e" } ], "type": "pronunciation" }, { "id": 80, "start_time": "28.678", "speaker_label": "spk_1", "end_time": "28.791", "alternatives": [ { "confidence": "0.95", "content": "o" } ], "type": "pronunciation" }, { "id": 81, "start_time": "28.791", "speaker_label": "spk_1", "end_time": "29.589", "alternatives": [ { "confidence": "0.95", "content": "bilhete" } ], "type": "pronunciation" }, { "id": 82, "start_time": "29.589", "speaker_label": "spk_1", "end_time": "29.702", "alternatives": [ { "confidence": "0.95", "content": "é" } ], "type": "pronunciation" }, { "id": 83, "start_time": "29.702", "speaker_label": "spk_1", "end_time": "30.272", "alternatives": [ { "confidence": "0.95", "content": "nove," } ], "type": "pronunciation" }, { "id": 84, "start_time": "30.272", "speaker_label": "spk_1", "end_time": "30.841", "alternatives": [ { "confidence": "0.95", "content": "nove," } ], "type": "pronunciation" }, { "id": 85, "start_time": "30.841", "speaker_label": "spk_1", "end_time": "31.411", "alternatives": [ { "confidence": "0.95", "content": "oito," } ], "type": "pronunciation" }, { "id": 86, "start_time": "31.411", "speaker_label": "spk_1", "end_time": "31.980", "alternatives": [ { "confidence": "0.95", "content": "oito." } ], "type": "pronunciation" }, { "id": 87, "speaker_label": "spk_1", "alternatives": [ { "confidence": "0.00", "content": "." } ], "type": "punctuation" }, { "id": 88, "start_time": "32.579", "speaker_label": "spk_0", "end_time": "33.088", "alternatives": [ { "confidence": "0.95", "content": "Pronto," } ], "type": "pronunciation" }, { "id": 89, "start_time": "33.088", "speaker_label": "spk_0", "end_time": "33.816", "alternatives": [ { "confidence": "0.95", "content": "localizei." } ], "type": "pronunciation" }, { "id": 90, "speaker_label": "spk_0", "alternatives": [ { "confidence": "0.00", "content": "." } ], "type": "punctuation" }, { "id": 91, "start_time": "33.816", "speaker_label": "spk_0", "end_time": "34.325", "alternatives": [ { "confidence": "0.95", "content": "Senhor," } ], "type": "pronunciation" }, { "id": 92, "start_time": "34.325", "speaker_label": "spk_0", "end_time": "34.398", "alternatives": [ { "confidence": "0.95", "content": "o" } ], "type": "pronunciation" }, { "id": 93, "start_time": "34.398", "speaker_label": "spk_0", "end_time": "35.053", "alternatives": [ { "confidence": "0.95", "content": "documento" } ], "type": "pronunciation" }, { "id": 94, "start_time": "35.053", "speaker_label": "spk_0", "end_time": "35.344", "alternatives": [ { "confidence": "0.95", "content": "está" } ], "type": "pronunciation" }, { "id": 95, "start_time": "35.344", "speaker_label": "spk_0", "end_time": "35.854", "alternatives": [ { "confidence": "0.95", "content": "travado" } ], "type": "pronunciation" }, { "id": 96, "start_time": "35.854", "speaker_label": "spk_0", "end_time": "36.072", "alternatives": [ { "confidence": "0.95", "content": "por" } ], "type": "pronunciation" }, { "id": 97, "start_time": "36.072", "speaker_label": "spk_0", "end_time": "36.436", "alternatives": [ { "confidence": "0.95", "content": "falta" } ], "type": "pronunciation" }, { "id": 98, "start_time": "36.436", "speaker_label": "spk_0", "end_time": "36.581", "alternatives": [ { "confidence": "0.95", "content": "do" } ], "type": "pronunciation" }, { "id": 99, "start_time": "36.581", "speaker_label": "spk_0", "end_time": "37.018", "alternatives": [ { "confidence": "0.95", "content": "número" } ], "type": "pronunciation" }, { "id": 100, "start_time": "37.018", "speaker_label": "spk_0", "end_time": "37.163", "alternatives": [ { "confidence": "0.95", "content": "da" } ], "type": "pronunciation" }, { "id": 101, "start_time": "37.163", "speaker_label": "spk_0", "end_time": "37.382", "alternatives": [ { "confidence": "0.95", "content": "sua" } ], "type": "pronunciation" }, { "id": 102, "start_time": "37.382", "speaker_label": "spk_0", "end_time": "37.746", "alternatives": [ { "confidence": "0.95", "content": "conta" } ], "type": "pronunciation" }, { "id": 103, "start_time": "37.746", "speaker_label": "spk_0", "end_time": "38.328", "alternatives": [ { "confidence": "0.95", "content": "corrente" } ], "type": "pronunciation" }, { "id": 104, "start_time": "38.328", "speaker_label": "spk_0", "end_time": "38.619", "alternatives": [ { "confidence": "0.95", "content": "para" } ], "type": "pronunciation" }, { "id": 105, "start_time": "38.619", "speaker_label": "spk_0", "end_time": "38.692", "alternatives": [ { "confidence": "0.95", "content": "o" } ], "type": "pronunciation" }, { "id": 106, "start_time": "38.692", "speaker_label": "spk_0", "end_time": "39.274", "alternatives": [ { "confidence": "0.95", "content": "estorno." } ], "type": "pronunciation" }, { "id": 107, "speaker_label": "spk_0", "alternatives": [ { "confidence": "0.00", "content": "." } ], "type": "punctuation" }, { "id": 108, "start_time": "39.274", "speaker_label": "spk_0", "end_time": "39.492", "alternatives": [ { "confidence": "0.95", "content": "Nós" } ], "type": "pronunciation" }, { "id": 109, "start_time": "39.492", "speaker_label": "spk_0", "end_time": "40.293", "alternatives": [ { "confidence": "0.95", "content": "solicitamos" } ], "type": "pronunciation" }, { "id": 110, "start_time": "40.293", "speaker_label": "spk_0", "end_time": "40.584", "alternatives": [ { "confidence": "0.95", "content": "isso" } ], "type": "pronunciation" }, { "id": 111, "start_time": "40.584", "speaker_label": "spk_0", "end_time": "40.802", "alternatives": [ { "confidence": "0.95", "content": "por" } ], "type": "pronunciation" }, { "id": 112, "start_time": "40.802", "speaker_label": "spk_0", "end_time": "41.239", "alternatives": [ { "confidence": "0.95", "content": "e-mail" } ], "type": "pronunciation" }, { "id": 113, "start_time": "41.239", "speaker_label": "spk_0", "end_time": "41.384", "alternatives": [ { "confidence": "0.95", "content": "há" } ], "type": "pronunciation" }, { "id": 114, "start_time": "41.384", "speaker_label": "spk_0", "end_time": "41.675", "alternatives": [ { "confidence": "0.95", "content": "três" } ], "type": "pronunciation" }, { "id": 115, "start_time": "41.675", "speaker_label": "spk_0", "end_time": "42.039", "alternatives": [ { "confidence": "0.95", "content": "dias." } ], "type": "pronunciation" }, { "id": 116, "speaker_label": "spk_0", "alternatives": [ { "confidence": "0.00", "content": "." } ], "type": "punctuation" }, { "id": 117, "start_time": "42.780", "speaker_label": "spk_1", "end_time": "42.978", "alternatives": [ { "confidence": "0.95", "content": "Ah," } ], "type": "pronunciation" }, { "id": 118, "start_time": "42.978", "speaker_label": "spk_1", "end_time": "43.109", "alternatives": [ { "confidence": "0.95", "content": "tá" } ], "type": "pronunciation" }, { "id": 119, "start_time": "43.109", "speaker_label": "spk_1", "end_time": "43.241", "alternatives": [ { "confidence": "0.95", "content": "de" } ], "type": "pronunciation" }, { "id": 120, "start_time": "43.241", "speaker_label": "spk_1", "end_time": "44.031", "alternatives": [ { "confidence": "0.95", "content": "brincadeira?" } ], "type": "pronunciation" }, { "id": 121, "speaker_label": "spk_1", "alternatives": [ { "confidence": "0.00", "content": "?" } ], "type": "punctuation" }, { "id": 122, "start_time": "44.031", "speaker_label": "spk_1", "end_time": "44.294", "alternatives": [ { "confidence": "0.95", "content": "Quer" } ], "type": "pronunciation" }, { "id": 123, "start_time": "44.294", "speaker_label": "spk_1", "end_time": "44.623", "alternatives": [ { "confidence": "0.95", "content": "dizer" } ], "type": "pronunciation" }, { "id": 124, "start_time": "44.623", "speaker_label": "spk_1", "end_time": "44.821", "alternatives": [ { "confidence": "0.95", "content": "que" } ], "type": "pronunciation" }, { "id": 125, "start_time": "44.821", "speaker_label": "spk_1", "end_time": "45.150", "alternatives": [ { "confidence": "0.95", "content": "agora" } ], "type": "pronunciation" }, { "id": 126, "start_time": "45.150", "speaker_label": "spk_1", "end_time": "45.216", "alternatives": [ { "confidence": "0.95", "content": "o" } ], "type": "pronunciation" }, { "id": 127, "start_time": "45.216", "speaker_label": "spk_1", "end_time": "45.479", "alternatives": [ { "confidence": "0.95", "content": "erro" } ], "type": "pronunciation" }, { "id": 128, "start_time": "45.479", "speaker_label": "spk_1", "end_time": "45.545", "alternatives": [ { "confidence": "0.95", "content": "é" } ], "type": "pronunciation" }, { "id": 129, "start_time": "45.545", "speaker_label": "spk_1", "end_time": "45.808", "alternatives": [ { "confidence": "0.95", "content": "meu?" } ], "type": "pronunciation" }, { "id": 130, "speaker_label": "spk_1", "alternatives": [ { "confidence": "0.00", "content": "?" } ], "type": "punctuation" }, { "id": 131, "start_time": "45.808", "speaker_label": "spk_1", "end_time": "46.138", "alternatives": [ { "confidence": "0.95", "content": "Vocês" } ], "type": "pronunciation" }, { "id": 132, "start_time": "46.138", "speaker_label": "spk_1", "end_time": "46.203", "alternatives": [ { "confidence": "0.95", "content": "é" } ], "type": "pronunciation" }, { "id": 133, "start_time": "46.203", "speaker_label": "spk_1", "end_time": "46.401", "alternatives": [ { "confidence": "0.95", "content": "que" } ], "type": "pronunciation" }, { "id": 134, "start_time": "46.401", "speaker_label": "spk_1", "end_time": "46.598", "alternatives": [ { "confidence": "0.95", "content": "não" } ], "type": "pronunciation" }, { "id": 135, "start_time": "46.598", "speaker_label": "spk_1", "end_time": "46.993", "alternatives": [ { "confidence": "0.95", "content": "avisam" } ], "type": "pronunciation" }, { "id": 136, "start_time": "46.993", "speaker_label": "spk_1", "end_time": "47.520", "alternatives": [ { "confidence": "0.95", "content": "direito." } ], "type": "pronunciation" }, { "id": 137, "speaker_label": "spk_1", "alternatives": [ { "confidence": "0.00", "content": "." } ], "type": "punctuation" }, { "id": 138, "start_time": "48.200", "speaker_label": "spk_0", "end_time": "48.489", "alternatives": [ { "confidence": "0.95", "content": "Sim," } ], "type": "pronunciation" }, { "id": 139, "start_time": "48.489", "speaker_label": "spk_0", "end_time": "48.561", "alternatives": [ { "confidence": "0.95", "content": "o" } ], "type": "pronunciation" }, { "id": 140, "start_time": "48.561", "speaker_label": "spk_0", "end_time": "49.139", "alternatives": [ { "confidence": "0.95", "content": "problema" } ], "type": "pronunciation" }, { "id": 141, "start_time": "49.139", "speaker_label": "spk_0", "end_time": "49.211", "alternatives": [ { "confidence": "0.95", "content": "é" } ], "type": "pronunciation" }, { "id": 142, "start_time": "49.211", "speaker_label": "spk_0", "end_time": "49.500", "alternatives": [ { "confidence": "0.95", "content": "seu," } ], "type": "pronunciation" }, { "id": 143, "start_time": "49.500", "speaker_label": "spk_0", "end_time": "49.716", "alternatives": [ { "confidence": "0.95", "content": "que" } ], "type": "pronunciation" }, { "id": 144, "start_time": "49.716", "speaker_label": "spk_0", "end_time": "49.933", "alternatives": [ { "confidence": "0.95", "content": "não" } ], "type": "pronunciation" }, { "id": 145, "start_time": "49.933", "speaker_label": "spk_0", "end_time": "50.077", "alternatives": [ { "confidence": "0.95", "content": "lê" } ], "type": "pronunciation" }, { "id": 146, "start_time": "50.077", "speaker_label": "spk_0", "end_time": "50.221", "alternatives": [ { "confidence": "0.95", "content": "os" } ], "type": "pronunciation" }, { "id": 147, "start_time": "50.221", "speaker_label": "spk_0", "end_time": "50.799", "alternatives": [ { "confidence": "0.95", "content": "e-mails." } ], "type": "pronunciation" }, { "id": 148, "speaker_label": "spk_0", "alternatives": [ { "confidence": "0.00", "content": "." } ], "type": "punctuation" }, { "id": 149, "start_time": "51.020", "speaker_label": "spk_0", "end_time": "51.453", "alternatives": [ { "confidence": "0.95", "content": "[som" } ], "type": "pronunciation" }, { "id": 150, "start_time": "51.453", "speaker_label": "spk_0", "end_time": "51.670", "alternatives": [ { "confidence": "0.95", "content": "de" } ], "type": "pronunciation" }, { "id": 151, "start_time": "51.670", "speaker_label": "spk_0", "end_time": "52.320", "alternatives": [ { "confidence": "0.95", "content": "tosse]" } ], "type": "pronunciation" }, { "id": 152, "start_time": "52.439", "speaker_label": "spk_0", "end_time": "52.604", "alternatives": [ { "confidence": "0.95", "content": "Se" } ], "type": "pronunciation" }, { "id": 153, "start_time": "52.604", "speaker_label": "spk_0", "end_time": "52.686", "alternatives": [ { "confidence": "0.95", "content": "o" } ], "type": "pronunciation" }, { "id": 154, "start_time": "52.686", "speaker_label": "spk_0", "end_time": "53.180", "alternatives": [ { "confidence": "0.95", "content": "senhor" } ], "type": "pronunciation" }, { "id": 155, "start_time": "53.180", "speaker_label": "spk_0", "end_time": "53.592", "alternatives": [ { "confidence": "0.95", "content": "parar" } ], "type": "pronunciation" }, { "id": 156, "start_time": "53.592", "speaker_label": "spk_0", "end_time": "53.757", "alternatives": [ { "confidence": "0.95", "content": "de" } ], "type": "pronunciation" }, { "id": 157, "start_time": "53.757", "speaker_label": "spk_0", "end_time": "54.004", "alternatives": [ { "confidence": "0.95", "content": "ser" } ], "type": "pronunciation" }, { "id": 158, "start_time": "54.004", "speaker_label": "spk_0", "end_time": "54.828", "alternatives": [ { "confidence": "0.95", "content": "agressivo," } ], "type": "pronunciation" }, { "id": 159, "start_time": "54.828", "speaker_label": "spk_0", "end_time": "54.993", "alternatives": [ { "confidence": "0.95", "content": "eu" } ], "type": "pronunciation" }, { "id": 160, "start_time": "54.993", "speaker_label": "spk_0", "end_time": "55.240", "alternatives": [ { "confidence": "0.95", "content": "até" } ], "type": "pronunciation" }, { "id": 161, "start_time": "55.240", "speaker_label": "spk_0", "end_time": "55.652", "alternatives": [ { "confidence": "0.95", "content": "forço" } ], "type": "pronunciation" }, { "id": 162, "start_time": "55.652", "speaker_label": "spk_0", "end_time": "55.817", "alternatives": [ { "confidence": "0.95", "content": "um" } ], "type": "pronunciation" }, { "id": 163, "start_time": "55.817", "speaker_label": "spk_0", "end_time": "56.394", "alternatives": [ { "confidence": "0.95", "content": "estorno" } ], "type": "pronunciation" }, { "id": 164, "start_time": "56.394", "speaker_label": "spk_0", "end_time": "56.888", "alternatives": [ { "confidence": "0.95", "content": "total," } ], "type": "pronunciation" }, { "id": 165, "start_time": "56.888", "speaker_label": "spk_0", "end_time": "57.300", "alternatives": [ { "confidence": "0.95", "content": "agora" } ], "type": "pronunciation" }, { "id": 166, "start_time": "57.300", "speaker_label": "spk_0", "end_time": "57.794", "alternatives": [ { "confidence": "0.95", "content": "mesmo," } ], "type": "pronunciation" }, { "id": 167, "start_time": "57.794", "speaker_label": "spk_0", "end_time": "58.041", "alternatives": [ { "confidence": "0.95", "content": "por" } ], "type": "pronunciation" }, { "id": 168, "start_time": "58.041", "speaker_label": "spk_0", "end_time": "58.453", "alternatives": [ { "confidence": "0.95", "content": "minha" } ], "type": "pronunciation" }, { "id": 169, "start_time": "58.453", "speaker_label": "spk_0", "end_time": "58.948", "alternatives": [ { "confidence": "0.95", "content": "conta," } ], "type": "pronunciation" }, { "id": 170, "start_time": "58.948", "speaker_label": "spk_0", "end_time": "59.195", "alternatives": [ { "confidence": "0.95", "content": "sem" } ], "type": "pronunciation" }, { "id": 171, "start_time": "59.195", "speaker_label": "spk_0", "end_time": "59.771", "alternatives": [ { "confidence": "0.95", "content": "validar" } ], "type": "pronunciation" }, { "id": 172, "start_time": "59.771", "speaker_label": "spk_0", "end_time": "60.019", "alternatives": [ { "confidence": "0.95", "content": "com" } ], "type": "pronunciation" }, { "id": 173, "start_time": "60.019", "speaker_label": "spk_0", "end_time": "60.101", "alternatives": [ { "confidence": "0.95", "content": "a" } ], "type": "pronunciation" }, { "id": 174, "start_time": "60.101", "speaker_label": "spk_0", "end_time": "60.842", "alternatives": [ { "confidence": "0.95", "content": "gerência." } ], "type": "pronunciation" }, { "id": 175, "speaker_label": "spk_0", "alternatives": [ { "confidence": "0.00", "content": "." } ], "type": "punctuation" }, { "id": 176, "start_time": "60.842", "speaker_label": "spk_0", "end_time": "61.090", "alternatives": [ { "confidence": "0.95", "content": "Mas" } ], "type": "pronunciation" }, { "id": 177, "start_time": "61.090", "speaker_label": "spk_0", "end_time": "61.419", "alternatives": [ { "confidence": "0.95", "content": "para" } ], "type": "pronunciation" }, { "id": 178, "start_time": "61.419", "speaker_label": "spk_0", "end_time": "61.831", "alternatives": [ { "confidence": "0.95", "content": "isso," } ], "type": "pronunciation" }, { "id": 179, "start_time": "61.831", "speaker_label": "spk_0", "end_time": "61.996", "alternatives": [ { "confidence": "0.95", "content": "me" } ], "type": "pronunciation" }, { "id": 180, "start_time": "61.996", "speaker_label": "spk_0", "end_time": "62.325", "alternatives": [ { "confidence": "0.95", "content": "fale" } ], "type": "pronunciation" }, { "id": 181, "start_time": "62.325", "speaker_label": "spk_0", "end_time": "63.067", "alternatives": [ { "confidence": "0.95", "content": "novamente" } ], "type": "pronunciation" }, { "id": 182, "start_time": "63.067", "speaker_label": "spk_0", "end_time": "63.149", "alternatives": [ { "confidence": "0.95", "content": "o" } ], "type": "pronunciation" }, { "id": 183, "start_time": "63.149", "speaker_label": "spk_0", "end_time": "63.396", "alternatives": [ { "confidence": "0.95", "content": "seu" } ], "type": "pronunciation" }, { "id": 184, "start_time": "63.396", "speaker_label": "spk_0", "end_time": "63.644", "alternatives": [ { "confidence": "0.95", "content": "CPF" } ], "type": "pronunciation" }, { "id": 185, "start_time": "63.644", "speaker_label": "spk_0", "end_time": "64.303", "alternatives": [ { "confidence": "0.95", "content": "completo" } ], "type": "pronunciation" }, { "id": 186, "start_time": "64.303", "speaker_label": "spk_0", "end_time": "64.385", "alternatives": [ { "confidence": "0.95", "content": "e" } ], "type": "pronunciation" }, { "id": 187, "start_time": "64.385", "speaker_label": "spk_0", "end_time": "64.467", "alternatives": [ { "confidence": "0.95", "content": "o" } ], "type": "pronunciation" }, { "id": 188, "start_time": "64.467", "speaker_label": "spk_0", "end_time": "64.962", "alternatives": [ { "confidence": "0.95", "content": "número" } ], "type": "pronunciation" }, { "id": 189, "start_time": "64.962", "speaker_label": "spk_0", "end_time": "65.127", "alternatives": [ { "confidence": "0.95", "content": "da" } ], "type": "pronunciation" }, { "id": 190, "start_time": "65.127", "speaker_label": "spk_0", "end_time": "65.539", "alternatives": [ { "confidence": "0.95", "content": "conta" } ], "type": "pronunciation" }, { "id": 191, "start_time": "65.539", "speaker_label": "spk_0", "end_time": "66.280", "alternatives": [ { "confidence": "0.95", "content": "corrente." } ], "type": "pronunciation" }, { "id": 192, "speaker_label": "spk_0", "alternatives": [ { "confidence": "0.00", "content": "." } ], "type": "punctuation" }, { "id": 193, "start_time": "66.959", "speaker_label": "spk_1", "end_time": "67.126", "alternatives": [ { "confidence": "0.95", "content": "Eu" } ], "type": "pronunciation" }, { "id": 194, "start_time": "67.126", "speaker_label": "spk_1", "end_time": "67.376", "alternatives": [ { "confidence": "0.95", "content": "não" } ], "type": "pronunciation" }, { "id": 195, "start_time": "67.376", "speaker_label": "spk_1", "end_time": "67.627", "alternatives": [ { "confidence": "0.95", "content": "vou" } ], "type": "pronunciation" }, { "id": 196, "start_time": "67.627", "speaker_label": "spk_1", "end_time": "68.211", "alternatives": [ { "confidence": "0.95", "content": "repetir" } ], "type": "pronunciation" }, { "id": 197, "start_time": "68.211", "speaker_label": "spk_1", "end_time": "68.545", "alternatives": [ { "confidence": "0.95", "content": "CPF," } ], "type": "pronunciation" }, { "id": 198, "start_time": "68.545", "speaker_label": "spk_1", "end_time": "68.962", "alternatives": [ { "confidence": "0.95", "content": "merda" } ], "type": "pronunciation" }, { "id": 199, "start_time": "68.962", "speaker_label": "spk_1", "end_time": "69.630", "alternatives": [ { "confidence": "0.95", "content": "nenhuma," } ], "type": "pronunciation" }, { "id": 200, "start_time": "69.630", "speaker_label": "spk_1", "end_time": "70.298", "alternatives": [ { "confidence": "0.95", "content": "caramba!" } ], "type": "pronunciation" }, { "id": 201, "speaker_label": "spk_1", "alternatives": [ { "confidence": "0.00", "content": "!" } ], "type": "punctuation" }, { "id": 202, "start_time": "70.298", "speaker_label": "spk_1", "end_time": "70.465", "alternatives": [ { "confidence": "0.95", "content": "Eu" } ], "type": "pronunciation" }, { "id": 203, "start_time": "70.465", "speaker_label": "spk_1", "end_time": "70.632", "alternatives": [ { "confidence": "0.95", "content": "já" } ], "type": "pronunciation" }, { "id": 204, "start_time": "70.632", "speaker_label": "spk_1", "end_time": "71.133", "alternatives": [ { "confidence": "0.95", "content": "passei" } ], "type": "pronunciation" }, { "id": 205, "start_time": "71.133", "speaker_label": "spk_1", "end_time": "71.300", "alternatives": [ { "confidence": "0.95", "content": "os" } ], "type": "pronunciation" }, { "id": 206, "start_time": "71.300", "speaker_label": "spk_1", "end_time": "71.800", "alternatives": [ { "confidence": "0.95", "content": "dados." } ], "type": "pronunciation" }, { "id": 207, "speaker_label": "spk_1", "alternatives": [ { "confidence": "0.00", "content": "." } ], "type": "punctuation" }, { "id": 208, "start_time": "71.800", "speaker_label": "spk_1", "end_time": "71.884", "alternatives": [ { "confidence": "0.95", "content": "É" } ], "type": "pronunciation" }, { "id": 209, "start_time": "71.884", "speaker_label": "spk_1", "end_time": "72.051", "alternatives": [ { "confidence": "0.95", "content": "só" } ], "type": "pronunciation" }, { "id": 210, "start_time": "72.051", "speaker_label": "spk_1", "end_time": "72.468", "alternatives": [ { "confidence": "0.95", "content": "fazer" } ], "type": "pronunciation" }, { "id": 211, "start_time": "72.468", "speaker_label": "spk_1", "end_time": "72.552", "alternatives": [ { "confidence": "0.95", "content": "o" } ], "type": "pronunciation" }, { "id": 212, "start_time": "72.552", "speaker_label": "spk_1", "end_time": "72.802", "alternatives": [ { "confidence": "0.95", "content": "seu" } ], "type": "pronunciation" }, { "id": 213, "start_time": "72.802", "speaker_label": "spk_1", "end_time": "73.470", "alternatives": [ { "confidence": "0.95", "content": "trabalho" } ], "type": "pronunciation" }, { "id": 214, "start_time": "73.470", "speaker_label": "spk_1", "end_time": "73.553", "alternatives": [ { "confidence": "0.95", "content": "e" } ], "type": "pronunciation" }, { "id": 215, "start_time": "73.553", "speaker_label": "spk_1", "end_time": "74.221", "alternatives": [ { "confidence": "0.95", "content": "resolver" } ], "type": "pronunciation" }, { "id": 216, "start_time": "74.221", "speaker_label": "spk_1", "end_time": "74.555", "alternatives": [ { "confidence": "0.95", "content": "logo" } ], "type": "pronunciation" }, { "id": 217, "start_time": "74.555", "speaker_label": "spk_1", "end_time": "74.889", "alternatives": [ { "confidence": "0.95", "content": "essa" } ], "type": "pronunciation" }, { "id": 218, "start_time": "74.889", "speaker_label": "spk_1", "end_time": "75.640", "alternatives": [ { "confidence": "0.95", "content": "cobrança." } ], "type": "pronunciation" }, { "id": 219, "speaker_label": "spk_1", "alternatives": [ { "confidence": "0.00", "content": "." } ], "type": "punctuation" }, { "id": 220, "start_time": "76.459", "speaker_label": "spk_0", "end_time": "77.106", "alternatives": [ { "confidence": "0.95", "content": "Senhor," } ], "type": "pronunciation" }, { "id": 221, "start_time": "77.106", "speaker_label": "spk_0", "end_time": "77.291", "alternatives": [ { "confidence": "0.95", "content": "se" } ], "type": "pronunciation" }, { "id": 222, "start_time": "77.291", "speaker_label": "spk_0", "end_time": "77.846", "alternatives": [ { "confidence": "0.95", "content": "acalme" } ], "type": "pronunciation" }, { "id": 223, "start_time": "77.846", "speaker_label": "spk_0", "end_time": "78.216", "alternatives": [ { "confidence": "0.95", "content": "ou--" } ], "type": "pronunciation" }, { "id": 224, "start_time": "78.216", "speaker_label": "spk_0", "end_time": "78.585", "alternatives": [ { "confidence": "0.95", "content": "quer" } ], "type": "pronunciation" }, { "id": 225, "start_time": "78.585", "speaker_label": "spk_0", "end_time": "79.140", "alternatives": [ { "confidence": "0.95", "content": "saber?" } ], "type": "pronunciation" }, { "id": 226, "speaker_label": "spk_0", "alternatives": [ { "confidence": "0.00", "content": "?" } ], "type": "punctuation" }, { "id": 227, "start_time": "79.140", "speaker_label": "spk_0", "end_time": "79.787", "alternatives": [ { "confidence": "0.95", "content": "Resolva" } ], "type": "pronunciation" }, { "id": 228, "start_time": "79.787", "speaker_label": "spk_0", "end_time": "80.527", "alternatives": [ { "confidence": "0.95", "content": "sozinho." } ], "type": "pronunciation" }, { "id": 229, "speaker_label": "spk_0", "alternatives": [ { "confidence": "0.00", "content": "." } ], "type": "punctuation" }, { "id": 230, "start_time": "80.527", "speaker_label": "spk_0", "end_time": "81.082", "alternatives": [ { "confidence": "0.95", "content": "Passar" } ], "type": "pronunciation" }, { "id": 231, "start_time": "81.082", "speaker_label": "spk_0", "end_time": "81.359", "alternatives": [ { "confidence": "0.95", "content": "bem" } ], "type": "pronunciation" } ], "audio_segments": [ { "id": 0, "transcript": "Central de atendimento. Bom dia, aqui é a Carla. Como posso ajudar?", "start_time": "0.100", "end_time": "3.100", "speaker_label": "spk_0", "items": [ 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14 ] }, { "id": 1, "transcript": "[suspiro]", "start_time": "3.100", "end_time": "4.679", "speaker_label": "spk_1", "items": [ 15 ] }, { "id": 2, "transcript": "Olha só, cobraram duas vezes a minha passagem pra Recife e até agora não recebi o documento. Preciso resolver isso.", "start_time": "4.759", "end_time": "11.919", "speaker_label": "spk_1", "items": [ 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37 ] }, { "id": 3, "transcript": "Entendo perfeitamente a sua frustração, senhor. Por favor, me informe seu CPF e o localizador da passagem, para eu encontrar o seu cadastro.", "start_time": "12.679", "end_time": "20.219", "speaker_label": "spk_0", "items": [ 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62 ] }, { "id": 4, "transcript": "Anota aí, o CPF é um, dois, três, quatro, cinco, seis, sete, oito, nove, zero, zero e o bilhete é nove, nove, oito, oito.", "start_time": "20.820", "end_time": "31.980", "speaker_label": "spk_1", "items": [ 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76, 77, 78, 79, 80, 81, 82, 83, 84, 85, 86, 87 ] }, { "id": 5, "transcript": "Pronto, localizei. Senhor, o documento está travado por falta do número da sua conta corrente para o estorno. Nós solicitamos isso por e-mail há três dias.", "start_time": "32.579", "end_time": "42.039", "speaker_label": "spk_0", "items": [ 88, 89, 90, 91, 92, 93, 94, 95, 96, 97, 98, 99, 100, 101, 102, 103, 104, 105, 106, 107, 108, 109, 110, 111, 112, 113, 114, 115, 116 ] }, { "id": 6, "transcript": "Ah, tá de brincadeira? Quer dizer que agora o erro é meu? Vocês é que não avisam direito.", "start_time": "42.780", "end_time": "47.520", "speaker_label": "spk_1", "items": [ 117, 118, 119, 120, 121, 122, 123, 124, 125, 126, 127, 128, 129, 130, 131, 132, 133, 134, 135, 136, 137 ] }, { "id": 7, "transcript": "Sim, o problema é seu, que não lê os e-mails.", "start_time": "48.200", "end_time": "50.799", "speaker_label": "spk_0", "items": [ 138, 139, 140, 141, 142, 143, 144, 145, 146, 147, 148 ] }, { "id": 8, "transcript": "[som de tosse]", "start_time": "51.020", "end_time": "52.320", "speaker_label": "spk_0", "items": [ 149, 150, 151 ] }, { "id": 9, "transcript": "Se o senhor parar de ser agressivo, eu até forço um estorno total, agora mesmo, por minha conta, sem validar com a gerência. Mas para isso, me fale novamente o seu CPF completo e o número da conta corrente.", "start_time": "52.439", "end_time": "66.280", "speaker_label": "spk_0", "items": [ 152, 153, 154, 155, 156, 157, 158, 159, 160, 161, 162, 163, 164, 165, 166, 167, 168, 169, 170, 171, 172, 173, 174, 175, 176, 177, 178, 179, 180, 181, 182, 183, 184, 185, 186, 187, 188, 189, 190, 191, 192 ] }, { "id": 10, "transcript": "Eu não vou repetir CPF, merda nenhuma, caramba! Eu já passei os dados. É só fazer o seu trabalho e resolver logo essa cobrança.", "start_time": "66.959", "end_time": "75.640", "speaker_label": "spk_1", "items": [ 193, 194, 195, 196, 197, 198, 199, 200, 201, 202, 203, 204, 205, 206, 207, 208, 209, 210, 211, 212, 213, 214, 215, 216, 217, 218, 219 ] }, { "id": 11, "transcript": "Senhor, se acalme ou-- quer saber? Resolva sozinho. Passar bem", "start_time": "76.459", "end_time": "81.359", "speaker_label": "spk_0", "items": [ 220, 221, 222, 223, 224, 225, 226, 227, 228, 229, 230, 231 ] } ] }, "status": "COMPLETED" }