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                                "text":  "Central de atendimento. Bom dia, aqui é a Carla. Como posso ajudar? [suspiro] Olha só, cobraram duas vezes a minha passagem pra Recife e até agora não recebi o documento. Preciso resolver isso. Entendo perfeitamente a sua frustração, senhor. Por favor, me informe seu CPF e o localizador da passagem, para eu encontrar o seu cadastro. Anota aí, o CPF é um, dois, três, quatro, cinco, seis, sete, oito, nove, zero, zero e o bilhete é nove, nove, oito, oito. Pronto, localizei. Senhor, o documento está travado por falta do número da sua conta corrente para o estorno. Nós solicitamos isso por e-mail há três dias. Ah, tá de brincadeira? Quer dizer que agora o erro é meu? Vocês é que não avisam direito. Sim, o problema é seu, que não lê os e-mails. [som de tosse] Se o senhor parar de ser agressivo, eu até forço um estorno total, agora mesmo, por minha conta, sem validar com a gerência. Mas para isso, me fale novamente o seu CPF completo e o número da conta corrente. Eu não vou repetir CPF, merda nenhuma, caramba! Eu já passei os dados. É só fazer o seu trabalho e resolver logo essa cobrança. Senhor, se acalme ou-- quer saber? Resolva sozinho. Passar bem"
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                        "text":  "Ah, tá de brincadeira?",
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                                      {
                                          "text":  "que",
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                                          "text":  "não",
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                                          "text":  "lê",
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                                          "text":  "os",
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                                      {
                                          "text":  "e-mails.",
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                                  ]
                    },
                    {
                        "channel":  0,
                        "speaker":  0,
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                        "text":  "[som de tosse]",
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                        "words":  [
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                                          "text":  "[som",
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                                          "text":  "de",
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                                          "text":  "tosse]",
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                    {
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                        "text":  "Se o senhor parar de ser agressivo, eu até forço um estorno total, agora mesmo, por minha conta, sem validar com a gerência.",
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                                          "text":  "Se",
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                                          "text":  "senhor",
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                                          "text":  "agressivo,",
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                                          "text":  "eu",
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                                          "text":  "até",
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                                          "text":  "forço",
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                                          "text":  "total,",
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                                          "text":  "agora",
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                                      {
                                          "text":  "mesmo,",
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                                          "text":  "por",
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                                          "text":  "minha",
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                                          "text":  "conta,",
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                                          "text":  "validar",
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                                          "text":  "com",
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                                          "text":  "a",
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                                          "text":  "gerência.",
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                                  ]
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                    {
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                        "speaker":  0,
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                        "text":  "Mas para isso, me fale novamente o seu CPF completo e o número da conta corrente.",
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                        "words":  [
                                      {
                                          "text":  "Mas",
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                                          "text":  "para",
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                                      {
                                          "text":  "isso,",
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                                          "durationMilliseconds":  412
                                      },
                                      {
                                          "text":  "me",
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                                      {
                                          "text":  "fale",
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                                      {
                                          "text":  "novamente",
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                                      {
                                          "text":  "o",
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                                      {
                                          "text":  "seu",
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                                          "text":  "CPF",
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                                          "text":  "completo",
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                                          "text":  "e",
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                                      {
                                          "text":  "o",
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                                      {
                                          "text":  "número",
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                                          "text":  "da",
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                                          "text":  "conta",
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                                      {
                                          "text":  "corrente.",
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                                  ]
                    },
                    {
                        "channel":  0,
                        "speaker":  1,
                        "offsetMilliseconds":  66959,
                        "durationMilliseconds":  3339,
                        "text":  "Eu não vou repetir CPF, merda nenhuma, caramba!",
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                        "words":  [
                                      {
                                          "text":  "Eu",
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                                          "text":  "não",
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                                          "text":  "vou",
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                                          "text":  "repetir",
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                                          "text":  "CPF,",
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                                          "text":  "merda",
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                                          "text":  "nenhuma,",
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                                      {
                                          "text":  "caramba!",
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                                          "durationMilliseconds":  668
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                                  ]
                    },
                    {
                        "channel":  0,
                        "speaker":  1,
                        "offsetMilliseconds":  70298,
                        "durationMilliseconds":  1502,
                        "text":  "Eu já passei os dados.",
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                        "confidence":  0.93,
                        "words":  [
                                      {
                                          "text":  "Eu",
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                                          "text":  "já",
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                                          "text":  "passei",
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                                      {
                                          "text":  "os",
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                                      },
                                      {
                                          "text":  "dados.",
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                                          "durationMilliseconds":  500
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                                  ]
                    },
                    {
                        "channel":  0,
                        "speaker":  1,
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                        "durationMilliseconds":  3840,
                        "text":  "É só fazer o seu trabalho e resolver logo essa cobrança.",
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                        "confidence":  0.93,
                        "words":  [
                                      {
                                          "text":  "É",
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                                          "text":  "só",
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                                      {
                                          "text":  "fazer",
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                                          "text":  "o",
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                                      {
                                          "text":  "seu",
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                                          "text":  "trabalho",
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                                      {
                                          "text":  "resolver",
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                                      {
                                          "text":  "logo",
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                                      {
                                          "text":  "essa",
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                                      {
                                          "text":  "cobrança.",
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                                  ]
                    },
                    {
                        "channel":  0,
                        "speaker":  0,
                        "offsetMilliseconds":  76459,
                        "durationMilliseconds":  2681,
                        "text":  "Senhor, se acalme ou-- quer saber?",
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                        "confidence":  0.93,
                        "words":  [
                                      {
                                          "text":  "Senhor,",
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                                      {
                                          "text":  "se",
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                                      {
                                          "text":  "acalme",
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                                          "durationMilliseconds":  555
                                      },
                                      {
                                          "text":  "ou--",
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                                          "durationMilliseconds":  370
                                      },
                                      {
                                          "text":  "quer",
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                                          "durationMilliseconds":  369
                                      },
                                      {
                                          "text":  "saber?",
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                                          "durationMilliseconds":  555
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                                  ]
                    },
                    {
                        "channel":  0,
                        "speaker":  0,
                        "offsetMilliseconds":  79140,
                        "durationMilliseconds":  1387,
                        "text":  "Resolva sozinho.",
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                        "confidence":  0.93,
                        "words":  [
                                      {
                                          "text":  "Resolva",
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                                      {
                                          "text":  "sozinho.",
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                    },
                    {
                        "channel":  0,
                        "speaker":  0,
                        "offsetMilliseconds":  80527,
                        "durationMilliseconds":  832,
                        "text":  "Passar bem",
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                        "words":  [
                                      {
                                          "text":  "Passar",
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                                          "text":  "bem",
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                    }
                ]
}