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Preciso resolver isso.", "words": [ { "word": "Olha", "start": 4.759, "end": 5.057, "confidence": 0.95, "punctuated_word": "Olha", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "só,", "start": 5.057, "end": 5.281, "confidence": 0.95, "punctuated_word": "só,", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "cobraram", "start": 5.281, "end": 5.878, "confidence": 0.95, "punctuated_word": "cobraram", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "duas", "start": 5.878, "end": 6.176, "confidence": 0.95, "punctuated_word": "duas", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "vezes", "start": 6.176, "end": 6.549, "confidence": 0.95, "punctuated_word": "vezes", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "a", "start": 6.549, "end": 6.624, "confidence": 0.95, "punctuated_word": "a", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "minha", "start": 6.624, "end": 6.996, "confidence": 0.95, "punctuated_word": "minha", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "passagem", "start": 6.996, "end": 7.593, "confidence": 0.95, "punctuated_word": "passagem", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "pra", "start": 7.593, "end": 7.817, "confidence": 0.95, "punctuated_word": "pra", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "Recife", "start": 7.817, "end": 8.264, "confidence": 0.95, "punctuated_word": "Recife", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "e", "start": 8.264, "end": 8.339, "confidence": 0.95, "punctuated_word": "e", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "até", "start": 8.339, "end": 8.563, "confidence": 0.95, "punctuated_word": "até", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "agora", "start": 8.563, "end": 8.936, "confidence": 0.95, "punctuated_word": "agora", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "não", "start": 8.936, "end": 9.159, "confidence": 0.95, "punctuated_word": "não", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "recebi", "start": 9.159, "end": 9.607, "confidence": 0.95, "punctuated_word": "recebi", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "o", "start": 9.607, "end": 9.682, "confidence": 0.95, "punctuated_word": "o", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "documento.", "start": 9.682, "end": 10.427, "confidence": 0.95, "punctuated_word": "documento.", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "Preciso", "start": 10.427, "end": 10.949, "confidence": 0.95, "punctuated_word": "Preciso", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "resolver", "start": 10.949, "end": 11.546, "confidence": 0.95, "punctuated_word": "resolver", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "isso.", "start": 11.546, "end": 11.919, "confidence": 0.95, "punctuated_word": "isso.", "speaker": 1, "speaker_confidence": 0.9 } ], "speaker": 1, "id": "fa12f95a-301a-4871-a4a7-faa84c91aafa" }, { "start": 12.679, "end": 20.219, "confidence": 0.93, "channel": 0, "transcript": "Entendo perfeitamente a sua frustração, senhor. 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Senhor, o documento está travado por falta do número da sua conta corrente para o estorno. 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Quer dizer que agora o erro é meu? Vocês é que não avisam direito.", "words": [ { "word": "Ah,", "start": 42.78, "end": 42.978, "confidence": 0.95, "punctuated_word": "Ah,", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "tá", "start": 42.978, "end": 43.109, "confidence": 0.95, "punctuated_word": "tá", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "de", "start": 43.109, "end": 43.241, "confidence": 0.95, "punctuated_word": "de", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "brincadeira?", "start": 43.241, "end": 44.031, "confidence": 0.95, "punctuated_word": "brincadeira?", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "Quer", "start": 44.031, "end": 44.294, "confidence": 0.95, "punctuated_word": "Quer", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "dizer", "start": 44.294, "end": 44.623, "confidence": 0.95, "punctuated_word": "dizer", "speaker": 1, "speaker_confidence": 0.9 }, { "word": "que", "start": 44.623, "end": 44.821, "confidence": 0.95, "punctuated_word": "que", "speaker": 1, 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