{ "language_code": "por", "language_probability": 0.99, "text": "Central de atendimento. Bom dia, aqui é a Carla. Como posso ajudar? [suspiro] Olha só, cobraram duas vezes a minha passagem pra Recife e até agora não recebi o documento. Preciso resolver isso. Entendo perfeitamente a sua frustração, senhor. Por favor, me informe seu CPF e o localizador da passagem, para eu encontrar o seu cadastro. Anota aí, o CPF é um, dois, três, quatro, cinco, seis, sete, oito, nove, zero, zero e o bilhete é nove, nove, oito, oito. Pronto, localizei. Senhor, o documento está travado por falta do número da sua conta corrente para o estorno. Nós solicitamos isso por e-mail há três dias. Ah, tá de brincadeira? Quer dizer que agora o erro é meu? Vocês é que não avisam direito. Sim, o problema é seu, que não lê os e-mails. [som de tosse] Se o senhor parar de ser agressivo, eu até forço um estorno total, agora mesmo, por minha conta, sem validar com a gerência. Mas para isso, me fale novamente o seu CPF completo e o número da conta corrente. Eu não vou repetir CPF, merda nenhuma, caramba! Eu já passei os dados. É só fazer o seu trabalho e resolver logo essa cobrança. Senhor, se acalme ou-- quer saber? Resolva sozinho. 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