For Quality, Operations and Compliance
Conversation intelligence: audit 100%, not a sample
Diagnose and audit the risk of 100% of conversations — with forensic evidence and an auditable report. Use each step alone or combine. Start free, no card.
From $33.33/month
Zero-Storage + LGPD
Audio, text and results are processed and discarded.
Native output in PT/EN/ES
Portuguese, English and Spanish — response language independent of the input.
TLS encryption
Data protected in transit and at rest.
Per-account isolation
Multitenancy with role-based access control.
Not a loose generic AI.
A generic AI answers; FalaAI audits — with a fixed ruler, a closed taxonomy and auditable evidence.
Auditing 2% of conversations leaves 98% of your risk unexamined
Listening call by call can't keep up with volume — and it hides what matters most. With FalaAI Studio, your analysts review far more conversations in the same time, with clear criteria and evidence in hand.
Audit at scale — without hiring more reviewers
Your analysts cover far more conversations in the same period, so volume stops being the ceiling on coverage.
One consistent standard for every conversation
Clear concepts and scoring criteria guide every review — less guesswork, consistent assessments from first to last.
Evidence ready for compliance and disputes
Every conversation becomes an auditable report backed by evidence, not an opinion that's hard to defend.
Why use FalaAI
No integration
Use it right in the browser. No API contract, no setup.
Auditable report
Diagnosis and audit with structured data and a forensic HTML report.
GDPR by design
Nothing is stored. The analysis is delivered and discarded.
With and without diarization
Accepts conversations with identified speakers or plain text.
FalaAI Studio features
Structured output ready for BI
Result as JSON with turns, audio events and metrics — ready for your database and BI. Copy or download.
Ready HTML reports
Forensic HTML report (auditable evidence) and diagnosis — open in the browser or download.
Many audio formats
mp3, wav, m4a, ogg, opus, webm, aac — drop and transcribe.
Diarization
Identifies who spoke (speaker per turn), with or without diarization.
FalaAI Studio vs FalaAI API
FalaAI Studio
Intelligence ready for quality managers and supervisors: dashboard, scorecard, alerts and compliance in one place — without writing a single line of code.
FalaAI API
A REST API with 12 endpoints to diagnose and audit conversations - and transcribe when you need it - inside your own systems. OpenAPI documentation, flexible credits and no lock-in contract.
One account for both: whoever uses the FalaAI API also gets the FalaAI Studio — and vice versa.
From file to auditable diagnosis, right in your browser
Run each stage on its own or combine them all — entirely in your browser, nothing to install.
Input
Audio transcription
Transcription · speaker diarization · audio events
Turn audio into text with speaker identification, sound-event detection (tone, intensity, and duration), and smart formatting.
WhatsApp export (.zip/.txt)
Every conversation, organized and ready
Upload your WhatsApp export (.zip/.txt) and get conversations split and ready to diagnose and audit. Intelligent processing of audio, text and chat media with flexible billing by volume used.
My text / another system (.txt/.srt/.vtt/.json)
Normalized transcripts from 7 services
Import transcripts from any standard format or from multiple market providers through automatic normalization. FalaAI delivers everything as dialogue or text, ready to diagnose and audit.
Text / dialogue
Paste the text and go straight to the analyses.
Diagnosis
Structured data + HTML report
6 analyses in one go: executive summary, contact reason, action taken, topic classification, sentiment, and participant identification (agent, customer, bot).
Risk Audit
Structured data + HTML report
Compliance score against COPC CX, ISO 18295-1, Kirkpatrick, and CES/CSAT frameworks, cross-referenced with audio events, violation detection by category, a complete HTML report, and an automatic verdict. Languages: pt-BR, en-US, es-ES.
Structured intelligence + auditable report
FalaAI Studio vs. closed QA suites vs. generic AI
The usual alternatives and why FalaAI Studio is a different category: an auditable diagnosis — fixed rubric, evidence, and a report in minutes, right in your browser.
Output format
Closed QA suite
Reports in a UI
Generic AI
Free text — changes every reply
FalaAI Studio
Diagnosis + structured JSON (turns, detections, score)
Report
Closed QA suite
Internal dashboard/PDF
Generic AI
No report or auditable evidence
FalaAI Studio
Audit-ready HTML report with literal evidence
Identification axes
Closed QA suite
Configurable (depends on setup)
Generic AI
Labels invented on each run
FalaAI Studio
Ready: sentiment, label, and action
Taxonomy
Closed QA suite
Vendor's own taxonomy
Generic AI
No fixed taxonomy
FalaAI Studio
30 categories and 79 subcategories — applied automatically
Score
Closed QA suite
Configurable (per form)
Generic AI
Non-reproducible opinion
FalaAI Studio
Weighted, automated score based on dedicated business rules.
Compliance
Closed QA suite
Rules configured by the client
Generic AI
No compliance rubric
FalaAI Studio
COPC/ISO frameworks + automatic verdict
Pricing / model
Closed QA suite
Per seat + annual contract
Generic AI
Per token (ad-hoc)
FalaAI Studio
Pay-as-you-go credits
Delivery
Closed QA suite
Closed platform (UI only)
Generic AI
Chat / prompt
FalaAI Studio
In the browser, no code — upload and go
AI
Closed QA suite
Proprietary model (black box)
Generic AI
Generic
FalaAI Studio
FalaAI AI calibrated to your operation's rubric
Data
Closed QA suite
Retention at the vendor
Generic AI
At the AI provider
FalaAI Studio
We don't store your audio (Zero-Storage / GDPR)
Analyst's role
Closed QA suite
Busywork and vendor black box
Generic AI
Generic, no operations context
FalaAI Studio
Empowers the analyst — audits far more, with precision and proof
Jobs / team
Closed QA suite
Downsizes the team / black box
Generic AI
Doesn't replace, but doesn't scale
FalaAI Studio
Replaces NO ONE — boosts the team's throughput
Auditable HTML report — legally defensible evidence + structured data ready for analysis
Open or download the report right in the browser: evidence with a timestamp, COPC/ISO frameworks and verbatim excerpts (print to PDF). It ships with the full structured result — turns, audio events, detections, emotional intensity modifiers and metrics — ready for your spreadsheets and dashboards.
Revenue Protection and Churn Reduction
Sentiment and risk per conversation with alerts — the report cross-references the data and flags at-risk customers so retention can act fast.
Automated Compliance and Lower Legal Risk
Automated audit across 100% of conversations (no sampling), capturing critical violations by category.
Tonal Inflection Diagnosis (Turning Turn)
Pinpoints exactly where sentiment shifted (e.g., from frustration to hostility) and shows whether the agent's or the customer's behavior triggered it.
Accountability Matrix and Action Plans
Every finding generates recommended actions with priority and obligation (e.g., mandatory training, compliance audit), grounded in ISO 31000 and COPC CX.
Advanced Audio Intelligence (VAD Model)
Audio events (sighs, laughter, interruptions) act as emotional intensity multipliers (Valence, Arousal, Dominance — VAD), reducing false positives.
Negative Phrase Bank
The report surfaces the actual phrases detected (e.g., "that's your problem") so you can build your own phrase bank and track repeat offenses.
Real sample generated in FalaAI Studio. Data anonymized. The full structured-data result ships with every analysis.
Every tool your team already uses now audits quality for you
Wherever a recording, a transcript, or a conversation already exists, FalaAI Studio turns it into a quality audit — in minutes, without changing tools and without hiring anyone extra.
ERP & Management
Your ERP records everything. Your quality team audits nothing.
Call recordings sit trapped inside the ERP and never become a quality score — nobody listens, nobody measures, nobody fixes.
Turn the records you already have into a quality-and-risk diagnosis — without adding work for your team.
Customer service, collections, internal support, after-sales
CRM & Helpdesk
From closed ticket to lost customer — the difference is in what nobody heard.
The CRM stores the conversation but never tells you if the agent was courteous, followed the script, or left the customer ready to leave.
Every conversation becomes an audit: churn risk, compliance gap, and an action plan — instantly.
Support tickets, complaints, chat, transcribed emails
PBX & IP Telephony
Record everything. Audit nothing.
Every call center records calls; almost none audits 100% of them. You rely on a 2% sample that always lets the worst case slip through.
From 2% to 100% of calls audited — without hiring an army of auditors or listening to hours of audio.
Collections, retention, phone sales, customer care
Contact Center & Cloud Communications
The risk doesn't show up on the dashboard — it shows up in the conversation nobody heard.
Handle-time metrics tell you how long the call was, not whether it hid a regulatory threat, a false promise, or a furious customer.
Audit 100% of contacts in minutes, turn voice into evidence, and deliver an auditable report.
Contact recordings, cloud omnichannel support, retention, telemarketing
Chatbots & Virtual Assistants
From dead text to retained customer.
Thousands of chatbot logs become a data graveyard: nobody knows where the AI failed, offended, or lost the customer.
Turn every automated conversation into a quality-and-risk audit — catch the failure before it becomes churn or a lawsuit.
Chatbot logs, virtual assistant history, handoff to a human
Messaging & Omnichannel
Your WhatsApp talks to customers all day. And nobody is listening.
Conversations scattered across WhatsApp, chat, and email: no standard, no proof, no quality score. The risk lives in what isn't audited.
One audit for every channel: turn audio, exports, and text into a structured diagnosis with evidence and an action plan.
WhatsApp export, service audio, chat, email, text
Security and compliance
Your conversations are never retained. Content is processed and discarded — you keep only the auditable result.
Zero-Storage
Audio, text and results are not retained: they are processed and discarded. We keep only usage and audit records — never conversation content.
Encryption
Data protected in transit (TLS) and at rest, with full per-account isolation. What is yours stays yours.
LGPD
You are the data controller; Action Tec Brasil acts as processor. Data-subject requests are handled within 15 days.
Auditable evidence
Forensic HTML report with a timeline, evidence and violated frameworks — ready for audits and legal disputes.
Infrastructure on certified providers: Hetzner (ISO/IEC 27001:2022, BSI C5 Type 2), Supabase (SOC 2 Type 2) and transcription provider (SOC 2 Type 2, ISO/IEC 27001, ISO/IEC 42001, LGPD) — with Zero-Storage, TLS/at-rest encryption and access control.
Transcription with speaker diarization, timestamps and audio events — laughter, pauses and interruptions — time-correlated with detections. Reference accuracy: 2.2% error on a public speech-transcription benchmark (provider certification).
What FalaAI API identifies in every conversation
Three closed, consistent axes — sentiment, label and action — mean understanding how the customer felt, what they talked about and how the interaction ended. They are FalaAI AI's base read and do not change the score: they enrich the analysis, not the rating.
FalaAI AI applies sentiment analysis, contact classification and outcome detection to every contact center interaction. With this closed vocabulary, quality, compliance and operations teams read thousands of conversations in a standardized way: customer sentiment, the contact label (negotiation, cancellation, complaint, support and more) and the final action (resolved, escalated, abandoned, among others). It is transparency about what the engine delivers — for quality monitoring, risk prioritization and operational intelligence.
Sentiment
Dynamic mapping of the customer's polarity and emotional tone across the entire journey — from full satisfaction to critical friction, enabling real-time identification of micro-shifts in mood and hostility.
Label
Automatic identification of the central vector of the customer's intent, classifying the reason for contact through a closed, robust taxonomy built for high-complexity operations.
Action
Intelligent detection of the interaction's closing status, mapping whether the request was solved, retained, transferred or left unresolved by the agent.
Sentiment, label and action can be customized in a tailored plan, specific to your operation.
Proprietary taxonomy by risk and quality type
FalaAI's structured forensic taxonomy: a proprietary matrix divided into dozens of macro axes and dozens of behavioural and legal sub-criteria. The engine maps from critical compliance deviations to advanced operational quality patterns, delivering literal evidence and calibrated diagnostics for high-demand operations.
FalaAI applies a proprietary forensic taxonomy for contact-center risk auditing: dozens of macro axes and dozens of sub-criteria with legal and behavioural granularity, with literal evidence per turn. It is the closed ruler that guarantees the same reading across 100% of conversations — no sampling, no subjective judgement — for quality monitoring, risk prioritisation and operational intelligence.
Categories and subcategories can be customized in a tailored plan, specific to your operation.
Credits, not seats
You know exactly what you'll spend. Every service has a clear, measurable unit — no closed license plan you can't predict.
Per-seat billing (traditional suites)
You pay per user, every month, even in months you barely audit. Cost grows with your headcount, not your usage.
Credit-based billing (FalaAI Studio)
A unit anchored to what you control: seconds of audio and characters of text.
Per second of audio
Transcription: 1 credit per second (minimum 10 per file). You know the cost before you upload.
Per 1,000 characters
Diagnostic: 30 credits/1K (min. 15). Risk Audit: 90 credits/1K (min. 90).
No surprises
Usage is auditable in your dashboard, per upload and per analysis. Alerts warn you before you run out.
Per conversation
WhatsApp import: 0.15 credits per conversation + intelligent processing of audio, text and chat media with flexible billing by volume used.
Credit calculator
Transcription: audio minutes/month. Diagnostic/Audit: enter in thousands of characters (e.g. 1 = 1,000 chars, 5 = 5,000).
Reference: 1 min ~ 800 characters · 5 min ~ 4,000 · 10 min ~ 8,000
Use as a guide to estimate thousands above.
Example: what fits in Free (2,000 credits)
EstimateWith these credits you can test for free, e.g.:
- 15 minutes transcription (~ 900 cr)
- 12,000 Diagnostic characters (~ 360 cr)
- 8,000 Audit characters (~ 720 cr) · total ~ 1,980 credits
Values are forecast / average / estimate. Real consumption is per second (transcription) and per character (diagnostic/audit) with 500-char minimum on diagnostic and 1,000 on audit. 1 min ~ 800 characters is an average.
Fill in the fields above to see the recommendation
Plans and Pricing
Monthly credits. If you run out, buy standalone packs that never expire.
What are credits? Learn more →
| Free API | Starter API 90K | Most popular Creator API270K | Scale API 2.7M | |
|---|---|---|---|---|
| Price | Free | $33.33/month | $93.75/month | $833.33/month |
| Credits/month | 2,000one-time credits | 90K | 270K | 2.7M |
| Concurrent analyses | 1 | 3 | 4 | 8 |
| SLA | 99.9% | 99.9% | 99.9% | 99.9% |
| Start Free | Subscribe | Subscribe | Subscribe |
Want a custom plan?
More conversations analyzed at once or specific requirements? We'll tailor it.
Credits that never expire
If the monthly balance runs out, buy standalone credit packages. They never expire and are only consumed after the plan's balance.
Try FalaAI Studio for free - Free plan
When you create your account, you get 2,000 free credits - no monthly recharge and no expiry. If you need more, buy as many credit packs as you want, whenever you need - they never expire.
Packs by plan
The price per credit drops as the plan grows - so the same pack can have different prices.
Free API
Available standalone credit packages (price per credit varies by plan):
Standalone never expires. Consumed after the monthly balance. Available in the dashboard.
BuyStarter API - 90K
Available standalone credit packages (price per credit varies by plan):
Standalone never expires. Consumed after the monthly balance. Available in the dashboard.
BuyCreator API - 270K
Available standalone credit packages (price per credit varies by plan):
Standalone never expires. Consumed after the monthly balance. Available in the dashboard.
BuyScale API - 2.7M
Available standalone credit packages (price per credit varies by plan):
Standalone never expires. Consumed after the monthly balance. Available in the dashboard.
BuyNeed more? Talk to a specialist
High volume, specific requirements, POC or assisted onboarding - our team helps you build the right plan.
Reply within 1 business day.